Patrick Casserly is the President and CEO of PCR Nearshore, a Dallas,Texas based BPO enterprise. He is the founder of e-Services Group International, the largest independent nearshore solutions provider in the Western hemisphere. He is widely recognized as the industry leader and authority on nearshore informatics in the region.
A Jamaican National, Patrick grew up in Kingston attending Campion College and spent his college years at the University of North Carolina graduating with a Bachelor in Economics and was named the Reiner Fellow in Political Economics. While still in school he worked as a salesman with New Era Computers in Asheville, North Carolina and upon graduation became the Operations Manager of the Regional AutoDesk distributor. This provided him with a unique viewpoint of American business practices that he would later bring back to Jamaica.
Returning home in mid 1995, Patrick became Marketing Manager at Eagle Information Systems and was instrumental in the company receiving two prestigious IBM Blue Ribbon Awards for its sales performance in 1995 and 1996 respectively. In late 1996 he took on the additional role as a Technology Advisor to the Eagle Group Chairman.
In July 1997, Mirand Response Systems, a Montego bay based Texas back office processing company,recruited him as an Account Manager. In April of the following year, he became Managing Director and later became the first non-American national to be named Vice President of National Processing Company, Louisville, KY based. NPC is a division of NCC a Fortune 500 company.
In 2000, Patrick, along with three US-based partners,founded e-Services Group International, with back office processing for one client and a staff of 35. This evolved into the largest English-language Nearshore BPO solutions company.
With a staff of over 4000 in Montego Bay, Kingston and St. Lucia, e-Services was one of the largest employers in Jamaica, the single largest employer in Western Jamaica and the employer of choice in Montego Bay. Patrick was able to negotiate contracts with US fortune 500 companies such as United Health Group, Wellpoint, Delta Airlines and Xerox.
In March 2009, e-Services was purchased by ACS/Xerox -Affiliated Computer Services, a US publicly traded company.
Patrick was the founding Chairman of The Branson Centre for Entrepreneurship, and has served as Chairman of e-Learning Jamaica, Buckingham All Age School, President of the Montego Bay Chamber of Commerce and as Deputy Chairman of the Heinz Simonitch School.
Patrick has also served as a Director on the Jamaica Free Zone, Montego Bay Chamber of Commerce, the Jamaica Manufacturer's Association, The Trade Board Ltd, JAMPRO, and is the current Ambassador Special Envoy for the ICT Sector.
Patrick is the youngest person to be named The Observer Business Leader of Jamaica in 2004 for the year 2003.He received a number of Gleaner Awards for job creation and was recognized by the American Chamber of Commerce for his business innovations.
He resides just outside of Montego Bay, with his wife, Katrin and son Phillip Josef.